A Simple Addition to Your Customer Success Training Strategy
Looking for an inexpensive option for training your team? Consider starting a team book club.
The Best Leaders Grow in Connection
It is easy to start the year focused on how to improve yourself. The best leaders don’t do that in isolation. They focus on community.
In 2026, Don’t Just Find Mentors - Build Sponsors Too
Mentors give you advice. Sponsors stand up for you when you aren’t in the room.
New year, new role clarity: Find your professional fit.
Make sure you’re considering fit in your new hires. Ejieme offers a framework to ensure that your candidates fit your company, team and their role.
Happy Holidays: A season of gratitude and growth.
Thank you! You helped us become best-selling authors on Amazon. We hope we have helped you ensure that you plan for, hire and train top performers for your CS team.
Planning next year’s org? Start with your titles.
Planning for 2026? Now is the time to make sure you’ve got your job titles right.
“Am I asking the right questions?”
Use this slow season to improve your interview questions. Swati offers 2 practical guides to make your interviews more effective.
Why training fails - and how to fix it.
Planning is what makes new hire training work. Use our free tool to create a holistic onboarding program that drives strong performance.
Who’s at your career table?
Who sits at your career table? Julie discusses ways to consider how to build community as you move into 2026.
What one mis-hire taught me about fit.
Fit is it. Learn how to think about fit as you hire so that you don’t make an expensive mistake.