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The Customer Success Talent Playbook
Home
The Team
Resources
Blog
Events
Bulk Orders & Inquiries
Buy our Book
Home
The Team
Resources
Blog
Events
Bulk Orders & Inquiries
Buy our Book
New year, new role clarity: Find your professional fit.
Ejieme Eromosele 1/8/26 Ejieme Eromosele 1/8/26

New year, new role clarity: Find your professional fit.

Make sure you’re considering fit in your new hires. Ejieme offers a framework to ensure that your candidates fit your company, team and their role.

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Happy Holidays: A season of gratitude and growth.
Ejieme Eromosele 1/8/26 Ejieme Eromosele 1/8/26

Happy Holidays: A season of gratitude and growth.

Thank you! You helped us become best-selling authors on Amazon. We hope we have helped you ensure that you plan for, hire and train top performers for your CS team.

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Planning next year’s org? Start with your titles.
Parul L. Bhandari 1/8/26 Parul L. Bhandari 1/8/26

Planning next year’s org? Start with your titles.

Planning for 2026? Now is the time to make sure you’ve got your job titles right.

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“Am I asking the right questions?”
Swati Garg 1/8/26 Swati Garg 1/8/26

“Am I asking the right questions?”

Use this slow season to improve your interview questions. Swati offers 2 practical guides to make your interviews more effective.

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Why training fails - and how to fix it.
Kristen Hayer 1/8/26 Kristen Hayer 1/8/26

Why training fails - and how to fix it.

Planning is what makes new hire training work. Use our free tool to create a holistic onboarding program that drives strong performance.

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Who’s at your career table?
Julie Fox 1/8/26 Julie Fox 1/8/26

Who’s at your career table?

Who sits at your career table? Julie discusses ways to consider how to build community as you move into 2026.

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What one mis-hire taught me about fit.
Ejieme Eromosele 1/8/26 Ejieme Eromosele 1/8/26

What one mis-hire taught me about fit.

Fit is it. Learn how to think about fit as you hire so that you don’t make an expensive mistake.

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If you don’t own your career, who will?
Elizabeth Blass 1/8/26 Elizabeth Blass 1/8/26

If you don’t own your career, who will?

Own your own career. You might luck out and get a great manager, but otherwise our book has a skills outline to help you move forward in your career.

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What does your job title say about you?
Parul L. Bhandari 1/8/26 Parul L. Bhandari 1/8/26

What does your job title say about you?

Job titles really matter. Parul shares from her own experiences with mis-titled team members.

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I don’t think I want to work here…
Swati Garg 1/8/26 Swati Garg 1/8/26

I don’t think I want to work here…

Don’t forget to optimize your candidate experience!

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