Julie Fox 7/21/26 Julie Fox 7/21/26

The Career Advantage Nobody Talks About

There is a conversation I've been having over and over again this year.

Sometimes it's with a Customer Success leader who has just gone through a reorganization. Sometimes it's with a VP wondering whether their role will look the same six months from now. Other times it's with someone who isn't actively looking at all but quietly admits they're beginning to wonder what else is out there.

Elizabeth Blass 6/22/26 Elizabeth Blass 6/22/26

How to Advocate for Yourself During Performance Review Season

It’s performance review season for many of us. People often walk into performance reviews hoping their work has spoken for itself. My advice: advocate for yourself every time. Performance reviews are one of the clearest opportunities to advocate for your growth, clarify expectations, and align on what unlocks the next level.

Swati Garg 5/19/26 Swati Garg 5/19/26

Stop Reactive Hiring Before It Starts

At Melo Associates, we help companies think through hiring decisions before a search ever begins.

One of the biggest patterns we continue to see is reactive hiring.

A leader leaves unexpectedly. Growth accelerates. Teams feel stretched. Customers need support. Revenue pressure increases. Suddenly, the focus becomes filling the seat as quickly as possible.

But moving fast, without enough clarity, often creates larger problems later.

Ejieme Eromosele 5/18/26 Ejieme Eromosele 5/18/26

AI Can Screen Resumes, But It Can’t Screen for Culture Add

A 2024 University of Washington study tested three leading AI resume screening tools across more than three million comparisons. Same resume. Same qualifications. Same experience. The only variable was the name at the top of the page. AI tools favored white-associated names 85% of the time. Black-associated names were preferred less than 9% of the time. For Black male candidates, the AI disadvantaged them in nearly 100% of direct comparisons.

Swati Garg 5/4/26 Swati Garg 5/4/26

Customer Success AI Talent Survey

Swati Garg, Founder and CEO of Melo Associates, and Parul L. Bhandari, CEO of CustomerXSuccess, two of the co-authors of The Customer Success Talent Playbook, teamed up to launch the Customer Success AI Talent Survey. The survey is designed to gather real-world insight from CS leaders on evolving team structures, role titles, skill expectations, hiring plans, and budget decisions.