Swati Garg
Swati Garg is the Founder and CEO of Melo Associates, a leading talent firm specializing in recruitment for Customer Success and Revenue roles. With years of experience in the Customer Success Recruitment space, she is widely recognized as a thought leader, speaker, and Co-Founder of CuSP: A Chicago Customer Success Community. Swati has been featured in numerous publications, including USA Today and Yahoo Finance.
Melo Associates serves as a strategic hiring partner across SaaS and Tech, Management Consulting, and Manufacturing specializing in Revenue roles. We have a large focus on Revenue Protection and Growth roles, everything a Chief Customer Success Officer might own, including Customer Success, Sales Leadership, Consulting, Professional Services, Account Management, Solution Engineering, Customer Support, and beyond.
Our two core services are targeted external recruitment and a company-wide Employee Mobility Program. Through external recruitment, we help companies build high-impact teams across individual contributors, middle management, and executive search. Through our Employee Mobility Program, we reduce attrition, cut costs, and unlock internal talent to drive impact where it matters most.
Swati Garg and Melo Associates have been featured in USA Today, Yahoo Finance, SuccessHACKER, Gainsight, EverAfter, SmartKarrot, ChurnZero, Customer Success Association, and ClientSuccess.
The pearl logo represents the values that guide our work: integrity, purity, and loyalty. It reflects our commitment to meaningful, lasting partnerships. At Melo Associates, we create opportunities that align the strengths and values of both individuals and organizations, ensuring professional satisfaction is truly mutual.
Sponsored by Melo Associates and co-founded by Swati Garg in the summer of 2019, CuSP is where Customer Success and Post-Sales professionals come together to connect, learn, and grow.
What makes CuSP special is the people. Our community is filled with smart, generous, and inspiring professionals who show up to share ideas, support each other, and celebrate wins together.
We bring this spirit to life through speaking events, social gatherings, and networking opportunities that make it easy to build relationships, exchange best practices, and strengthen our collective impact. At every event, you will find an engaged community that makes the Chicago CS and Post-Sales scene truly exceptional.
