Kristen Hayer
Kristen Hayer is the Founder and CEO of The Success League, a training and consulting firm focused on driving revenue and excellent customer experiences in the field of Customer Success. Before starting The Success League, she served as a senior executive in Sales, Marketing, and Customer Success for several scaling tech companies. Her career spans over 25 years in Go-To-Market leadership roles.
Kristen is an experienced podcaster and has written over 100 articles, focusing on leadership, customer experience, and management topics. She frequently speaks at industry conferences including ChurnZero ZeroIn, Totango Events, ClientSuccess CS100, and Gainsight Pulse. She received her BA in Business Administration from Seattle Pacific University and her MBA from the University of Washington. She splits her time between San Francisco, California, and San Felipe, Mexico.
We build and develop top performing customer success programs.
Consulting
Your customer success team should be a growth engine, not a cost center. But scaling CS effectively requires the right strategy, skills, and leadership. Whether you're struggling with retention, expansion, or operational efficiency, The Success League helps CS teams drive measurable impact.
Training
Our research-based and accredited Customer Success Certification Program emphasizes long-term learning, provides practical applications of best practices, and includes tools that CSMs can adopt right away.
As a CS professional, you need solid skills to deliver positive and measurable client outcomes. The Success League offers a series of online, expert-led classes, each with a practical tool that CSMs can implement and add to their professional toolkit. Our students appreciate live discussion with peers, access to an instructor who can help them tailor the content to their program, and practical tools.